Booking software for small day spas
A day spa books longer treatments with real turnaround between them, sells more than one treatment per visit, and loses more to late cancellations than to no-shows. TimeToBook handles the long appointments, the 15-minute room reset, multi-treatment bookings and deposits, and sends the reminders. Treatment rooms are set up as bookable resources so they never double-book. It does not book couples online or sell spa-day packages, and this page says so plainly.
Free for one staff member. No card needed. Last updated 28 October 2026.
The short version
TimeToBook is a sensible choice for a small day spa or wellness studio with one to about six therapists that mostly sells single treatments and wants simple online booking, reminders and deposits without per-booking commission. A spa built around couples treatments, spa-day packages and gift vouchers will want a spa-specific system for those; most small spas do not need one.
Day spas by the numbers
Figures we use when we talk to spa owners. Every one links to where it came from.
- 11% vs 1%
- Cancellation rate versus no-show rate at non-membership spas. Spa clients cancel; they rarely just vanish.
- 15 minutes
- The room turnover most spa checklists allow between treatments: linen, surfaces, products, lighting.
- 27% then 55%
- Share of first-time massage clients who book again, and the rebooking rate once they have come back twice.
- 48 hours
- The notice window most NZ and UK spas apply to packages and groups, against 24 hours for a single treatment.
Source: Zenoti beauty and wellness benchmark, 2026
Source: Spa treatment room cleaning checklist, 2026
Source: Massage Magazine, 65,000 appointments, 2026
Source: Body Sanctum Day Spa terms, 2026
What spa owners need from booking software
The problems that come up every time we talk to day spa owners, and what TimeToBook does about each one.
| The need | How TimeToBook handles it |
|---|---|
| Room reset between treatments | Give each treatment buffer time and nobody can book into it. A 60-minute massage with a 15-minute buffer occupies 75 minutes on the calendar and the next online slot starts after the reset. Buffers are per service, so a 30-minute scalp massage can carry 5 minutes and a body wrap 20. Feature details |
| Massage plus facial as one visit | Clients add several treatments to one booking and TimeToBook totals the time, including buffers, and only offers start times where the whole visit fits with one therapist. One confirmation, one reminder, one calendar block. It is a multi-treatment booking, not a package: each treatment is priced individually and there is no package discount or set-menu price. Feature details |
| Couples and double suites | TimeToBook cannot book two therapists on one appointment, so couples treatments are not bookable online. Spas list "Couples massage" as a service that is not bookable online, take it by phone or email, and enter two bookings side by side. If couples are most of your trade, that is worth knowing up front. Feature details |
| Treatment rooms as a second resource | Set each room up as a bookable resource, the same way you add a therapist, offering the treatments done in that room. The room then cannot be double-booked, has its own column on the calendar, and clients book its time online. Each resource is priced like a staff member. Feature details |
| Deposits and a notice window that bites | Deposits are set per treatment, fixed or a percentage up to full prepayment, refunded automatically for cancellations inside your notice window and kept otherwise (TimeToBook Plus, where online payments are available). The notice window is one setting for the whole spa, so you cannot give packages 48 hours and single treatments 24. Feature details |
| Health history before the first visit | TimeToBook has no intake forms. Send your form as a PDF with the confirmation (message templates can carry a link) and record the answers in the client's notes, which appear on every booking. If your insurer needs signed digital consent inside the booking flow, that is the one thing to check first. Feature details |
| Therapists with different skills, hours and days | Each treatment is assigned to the therapists who do it. Each therapist has their own hours, a week A and week B rota if you need it, time off, and their own app login. Clients pick a therapist or "any available". Feature details |
A day spa service menu, as TimeToBook stores it
Every service in TimeToBook has a duration, optional processing time (hands-off time another client can be booked into), optional buffer time (clean-down nobody can book into), a price, and a rebook interval that drives automatic rebooking reminders. Here is a typical day spa menu set up that way. Durations are typical, not rules; adjust them to how you actually work.
Processing time on the facial and wrap is the mask or cocoon stage the therapist can step away from; buffer time is the room reset. A half-day package is booked as the individual treatments added to one booking, at their individual prices.
| Service | Duration | Processing | Buffer | Rebook |
|---|---|---|---|---|
| Relaxation massage, 60 min | 60 min | – | 15 min | 5 wks |
| Relaxation massage, 90 min | 90 min | – | 15 min | 5 wks |
| Deep tissue massage, 60 min | 60 min | – | 15 min | 4 wks |
| Hot stone massage, 60 min | 60 min | – | 20 min | 6 wks |
| Pregnancy massage, 60 min After 12 weeks | 60 min | – | 15 min | – |
| Indian head massage | 30 min | – | 10 min | – |
| Express facial | 30 min | – | 10 min | 4 wks |
| Signature facial | 60 min | 15 min | 15 min | 5 wks |
| Body scrub | 45 min | – | 15 min | – |
| Body wrap | 60 min | 20 min | 20 min | – |
| Couples massage, 60 min Not bookable online; entered as two bookings | 60 min | – | 15 min | – |
What TimeToBook costs a day spa
The first staff member is free, forever. Each additional staff member is $10 a month. No marketplace commission, no contract.
Solo day spa
Free
One bookable person. Online booking page, calendar, email reminders and confirmations, client records, the mobile app. Not a trial.
Four-therapist spa
$30/month
4 bookable staff: the first is free, then 3 × $10. Four therapists on one calendar. If you also list two rooms as bookable resources, that is six bookable "staff" at the same flat rate each.
SMS reminders
Prepaid credits, $ per 100. They never expire. Email reminders are free and unlimited.
Deposits
Online deposits are not yet available in your region. Email and SMS reminders, plus client self-cancellation, do most of the no-show work in the meantime.
No marketplace commission
Nobody takes a cut of a booking made through your page, and your clients are your clients. The only per-transaction fee is on payments taken through TimeToBook, where that is available, and it includes card processing.
Is TimeToBook right for your day spa?
Simple on purpose. Here is who it suits best, and the few things we leave out.
A good fit if you…
- Run a small day spa, wellness studio or massage and facial clinic with up to about six therapists
- Mostly sell single treatments or two-treatment visits, booked by one person
- Want online booking, reminders, deposits and client notes without per-booking commission
- Have one or more treatment rooms you want booked as resources alongside your therapists
What we don’t do
- Couples treatments booked online as one appointment with two therapists (take them by phone and enter two bookings)
- Spa-day packages, memberships and gift vouchers sold through the booking system
Questions spa owners ask us
-
Can clients book a couples massage online?
- No. TimeToBook books one therapist per appointment and cannot pair two therapists on one booking. Most spas list couples treatments as not bookable online, take them by phone or email, and enter two bookings at the same time. If every second booking is a couple, that is worth knowing before you switch.
-
How do I stop two therapists being booked into the same room?
- Create the room as a bookable staff member that only offers the treatments done in that room, and give it the room's hours. Clients then effectively book the room, and it cannot be double-booked. Each resource is priced like a staff member.
-
Can I set a 15-minute turnaround after every treatment?
- Yes. Buffer time is set per service and nobody can book into it, online or on the calendar. Set 15 minutes on most treatments and 20 on wraps and hot stone, where the reset takes longer.
-
Can a client book a massage and a facial together?
- Yes. Clients add several treatments to one booking, TimeToBook works out the total time with buffers, and only offers start times where the whole visit fits with one therapist. There is no package price; each treatment is charged at its own price.
-
Can packages have a different cancellation window from single treatments?
- No. The notice window (24 hours by default) applies to the whole spa. If you want 48 hours for packages and 24 for singles, set 48 hours for everything or handle the difference in your terms rather than in the software.
-
Do you sell gift vouchers?
- No. TimeToBook has no voucher or membership feature. Spas on TimeToBook sell vouchers through their own website or a third-party voucher tool and redeem them manually, noting it on the booking.
-
Can I take a deposit on treatments?
- Yes, with TimeToBook Plus where online payments are available in your region. A deposit is set per treatment, fixed or a percentage up to full prepayment, refunded automatically for cancellations inside your notice window and kept otherwise. There is a platform fee per deposit that includes card processing and no monthly fee for payments.
Further reading
-
Cancellation Policies That Actually Work
How to write a no-show and cancellation policy that protects your time without making first-time clients feel locked in. With a template you can steal.
-
Multi-Service Bookings Made Simple
Clients don't always come in for just one thing. Here's how to handle cut-and-colour appointments, multi-step treatments, and longer visits without calendar headaches.
-
Staff Scheduling That Actually Works
Different hours, different skills, different prices. Managing a salon team is complicated. Your scheduling software shouldn't make it harder.
TimeToBook for other businesses
-
Massage therapists
Booking software for massage therapists: initial vs follow-up durations, turnaround buffers, mobile travel time, rebooking at 4 to 6 weeks. Free solo.
-
Beauty salons and skin clinics
Booking software for beauty salons and skin clinics: mixed menus, mask time another client can book into, consultations, reminders and deposits. Free for one.
-
Waxing studios
Booking software for waxing, sugaring and laser studios: short back-to-back slots, combos, 4 to 6 week rebooking reminders, deposits on long services. Free for one.
- All industries
Set up your day spa in an afternoon
Type in your services, add your hours, share the link. Free for one person, $10 a month for each extra staff member after that.
TimeToBook for
Compare TimeToBook
Tim
Tim
Ask us anything about TimeToBook