Terms of Service

Agreement to Terms

By accessing or using TimeToBook ("the Service"), operated by jck.xyz, a company registered in the United Kingdom, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

Description of Service

TimeToBook is a booking management platform designed for hair salons, barbers, and beauty businesses. The Service includes online booking pages, calendar management, client management, and appointment reminders via email and SMS.

Account Registration

To use the Service, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be at least 18 years old or have legal authority to enter into this agreement
• Accept responsibility for all activities that occur under your account

Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Send unsolicited SMS messages or spam through the Service
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service
• Resell or redistribute the Service without our written consent
• Use the Service to store or transmit malicious code

SMS Usage

You are responsible for ensuring you have appropriate consent from your clients before sending them SMS messages through the Service. You must comply with all applicable laws regarding electronic communications, including New Zealand's Unsolicited Electronic Messages Act 2007.

SMS messages are charged according to our current pricing. We reserve the right to suspend SMS services if we detect misuse or non-payment.

Online Payments and Deposits

These terms apply if you use the Service to take payments from your clients, such as deposits on online bookings. Online payments are part of TimeToBook Plus.

Payment processing. Payments are processed by Stripe. To take payments you need a Stripe account, which we set up for you, and you agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. You authorise us to share information about you and your transactions with Stripe, and to manage your Stripe account on your behalf, including setting when payouts are made.

Your clients and your policy. You are the seller of the services your clients book, and you are responsible for providing them. You set your deposit amount and your free cancellation window in the Service. We show that policy to your clients before they pay, and it is the policy your clients agree to. You agree to honour it. Clients who cancel before your free cancellation window ends are refunded automatically. Deposits for late cancellations and no-shows are kept for you. You can choose to refund a client at any time from the booking.

Fees. We take a platform fee on each payment, shown in your Payments settings. It covers card processing. If you refund a payment, our fee on the refunded amount is returned to you.

When you get paid. Deposits are held in your Stripe account until the appointment has happened (or the client didn't turn up, or cancelled too late to be refunded), and are then paid out to your bank. Other payments are paid out as normal. We usually make payouts daily. Payout timing can also depend on Stripe and your bank. We may hold back or delay a payout if a payment is disputed, if we reasonably suspect fraud or a breach of these terms, or if Stripe asks us to.

Refunds, disputes and chargebacks. You are responsible for refunds, disputes and chargebacks on payments made by your clients, including any that happen after the money has been paid out to you. If a client disputes a payment with their bank, the amount is held back from your payouts while the dispute is open. We respond to the dispute using the booking details and the policy your client agreed to, and we may ask you for more information. If the dispute is decided in your favour, the money is paid out as normal. If it is decided in the client's favour, the amount is returned to the client from your Stripe balance.

Recovering money you owe. If your Stripe balance can't cover a refund, dispute or chargeback, you agree that we and Stripe may recover the amount from your future payments, or from the bank account linked to your Stripe account where Stripe allows it. If we can't recover it that way, you agree to pay it to us when we ask.

Limits. We may limit the deposit a single booking can take, as shown in your Payments settings, and may change these limits.

If you stop using payments. If you cancel Plus or close your account, new bookings stop taking deposits straight away. Deposits you have already taken stay held until their appointments have happened and are then paid out, and can still be refunded or disputed as above.

Pricing and Payment

Current pricing is available on our website. Prices are in New Zealand Dollars (NZD) unless otherwise stated.

• Solo Plan: Free, includes 1 staff member
• Additional Staff: $10/month per additional staff member

Payments are processed through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis until you cancel.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial months.

Data Ownership

You retain ownership of all data you upload to the Service, including client information and booking records. We do not claim any ownership rights to your data.

You grant us a limited license to use your data solely to provide and improve the Service.

Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects availability, and we will provide notice when possible.

Limitation of Liability

To the maximum extent permitted by law, TimeToBook and jck.xyz shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Our total liability for any claim arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Indemnification

You agree to indemnify and hold harmless TimeToBook, jck.xyz, and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion. Upon termination, your right to use the Service ceases immediately.

You may export your data before termination. After termination, we may delete your data in accordance with our data retention policies.

Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.

Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of the United Kingdom.

Contact

If you have questions about these Terms, please contact us at:

Email: legal@timetobook.com